How we work
Remodeling is a big decision, and you should know what happens next at every stage. Here is how a project works with us, from your first message to the check-in after we finish.
The process
Every project starts the same way, with a conversation. Here is what happens next.
Call, text or send the form. A few photos of the space help, and so does a note on what isn't working today.
We start with a phone call about your scope, your finishes and how you want the space to feel. We'll ask why now, how you'll use the room and who else is part of the decision. At the end, we talk through an investment range, so you know where you stand before anyone visits.
We visit your home for a paid on-site assessment. We measure, look closely at the space and talk through your options. Then you get a written quote with a detailed scope of work, including the materials and the steps.
Once you approve the quote, we set the schedule. Payment comes in three parts: a deposit, a second payment when work starts and a final payment when we finish. Your quote, invoices and upcoming appointments live in your online client portal, so you can find them any time.
Remodeling is disruptive, so we work to keep it as clean, organized and predictable as we can. We protect your floors, contain dust and clean up at the end of every workday. We handle most of the work ourselves, including plumbing and electrical, and when a problem calls for a specialist, we bring in skilled people. If we find something unexpected behind a wall, we tell you what we found, explain your options and agree on next steps with you before the work changes.
Your online client portal
Your online client portal keeps your quote, invoices and appointments together, so you can find what you need and see what's coming next.
After we finish
Every project is backed by our 2-year workmanship warranty, and manufacturer warranties on the products we use still apply.
We check in 3 days, 3 weeks and 3 months after we wrap up, to make sure everything is just as you wanted.
Start here
Call or text us, or schedule an intro call online. Texting a few photos of the space helps us come prepared.
Intro call
Five quick questions. Then we'll call you to talk through your plans and give you an investment range.
Step 1 of 5
Expect a reply by the next business day. If it's urgent, call (330) 778-4316. Texting a few photos of the space to that number helps us come prepared.
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Expect a reply by the next business day. In a hurry? Call (330) 778-4316.